2012 Facilities and Services Benchmark Survey

In 2011, there was a 5% increase in organizations using EMS across multiple facilities globally, compared to 2010.

Our annual Facilities and Services Benchmark Survey is a chance for our customers to measure performance against their industry peers and identify areas for improvement in their operations. By providing us with important metrics using facility and resource utilization data pulled from their EMS database, our customers gain valuable and powerful insights.

Request your free copy of the
2011 Executive Summary.

Participation in 2012

Completing this year's survey is easier than ever before using the Benchmark Metrics Report built into your EMS software.

The survey typically consists of 120-175 questions and takes about 30-45 minutes to complete, depending on the types of scheduling your organization does (meetings and events, academic scheduling, office hoteling…).

The 2012 Facilities and Services Benchmark Survey is expected to open at the end of February 2012.

Why Participate?

• Compare your facility’s performance to that of similar sites, but also draw insights from organizations in other industries
• Generate powerful metrics on the value that your office provides to your organization
• Utilize the survey report as a record of your important scheduling data
• With continuing participation, identify trends from year to year
• Provide information that increases the depth and breadth of the survey as a service to your colleagues
• Discuss the latest trends and results in your industry with our COO, Kevin Raasch, in our annual Benchmark Survey Results webinar.
• As if that wasn't enough, we'll also enter you into our draw to win some great prizes. Last year, we gave away an iPad and 5 $50 gift cards! So what are you waiting for?!

Participants are given access to the compiled results, as well as a number of analyses that we perform on the data.

The possibilities are virtually limitless, but some examples from this year’s survey include:

• Bookings-to-scheduling-staff ratio. How do our numbers compare to others in our industry and is there justification for hiring more staff?
• Overall space utilization. Are we operating as “lean” as other facilities? Do we need to acquire more space? Could we accommodate increasing utilization by extending our hours of operation?
• Revenue generation. Do we have unneeded space we could sell or sublease? Are we missing opportunities to generate additional funds?
• Service levels. Are our service order numbers at/above/below the industry standard? What impact does the availability of services have on our ability to secure new business?

If you have any questions about last year’s survey, or participation in 2012, send an email to benchmark@dea.com.